Garage Doors

The garage door is a large, moving object and thus requires periodic maintenance to sustain performance.

Care and Maintenance Tips Cleaning and Lubrication

  • Lubricate all moving parts of the garage door annually with a non-silicone based lubricant to reduce noise while the door is opening and closing.
  • Lubricate the key cylinder with graphite on an annual basis to maintain proper operation.
  • Wipe down the wheel track to remove any debris and lubricate annually.
  • Wash garage doors with a mild, non-abrasive household detergent and rinsed with water.

Main Components

  • Operation of the garage doors is controlled by several different components.
  • The Motor controls opening and closing of the door. The motor is plugged into a dedicated outlet in the garage.
  • The two Door Sensors are a security mechanism to detect movement in front of the garage door as it is operating.
  • The Touchpad controls opening and closing of the door from the inside of the garage. The Touchpad is connected to the power source for the motor.
  • The Keypad allows opening and closing of the garage door and is located on the outside wall of the garage.
  • The Remote Control allows keyless operation of the garage door and can be kept in your vehicle for convenience.


  • Test to ensure the door reverses when an object is under the door. Use a block of wood or roll of paper towels for the test.
  • If you hear a banging or popping noise while operating the door, ensure all the hinges are bolted tight and that the rollers are on the track.

Frequently Asked Questions

Q: Can I open the garage door if the power is out?
A: If the power is out the garage door can be opened manually. Pull down the emergency cord attached to the opener track/trolley to release the door from the opener so it can be opened manually.

Q: Why can't I open my garage door using the keypad?
A: Depending on your system, the keypad could be powered by batteries or by electricity. If battery powered, try replacing the batteries to see if that resolves the issue. If powered via electricity, verify that the motor at the top of the garage is plugged in. If yes, then verify if a breaker has tripped on the electrical panel. If these do not resolve the issue, contact your manufacturer for instructions.

Q: Why does the garage door reverse for no reason?
A: Check the safety sensors to determine if they are blocked by any obstructions or to see if they are out of alignment.

Q: Why is my garage door remote control not working anymore?
A: If the remote control is not opening/closing the garage door, check to see if the door opens via the keypad. If this works, then the issue is most likely that the batteries in the remote control need to be replaced.

Q: Why won't my garage doors close?
A: Check the safety sensors to determine if they are blocked by any obstructions or to see if they are out of alignment.

* If you are in a Condo residence please refer to your Condo Association Documents to verify your responsibilities, if any, for the maintenance of these areas.